000			00415nam a22001577a 4500
003			SLIATE
008			151212b xxu||||| |||| 00| 0 eng d
020			_a0852974094
041			_aEng.
082			_a657(CHA)
110			_aCharted institute _96027
245			_aCustomer services marketing and the competitive environment
260			_aCanterbury _bBankers book Limited
300			_a334p _c29cm.
942			_2ddc _cRM
999			_c4427 _d4427