Service Management And Marketing, A Customer Relationship Managment Approach
By: Gronroos, Crhistian
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Material type: 
BookPublisher: England John wiley & sons Ltd. 2000Edition: 2nd Edition.Description: x, 394p. 24cm.ISBN: 9812531432.Subject(s): Marketing | Service Industries | Custermer ServiceDDC classification: 658.8(GRO)
| Item type | Current location | Collection | Call number | Status | Date due |
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Lending Materials
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ATI Badulla Lending Division | Lending Collection | 658.8(GRO) (Browse shelf) | Available | |
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Lending Materials
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ATI Galle Lending Division | Lending Collection | 658.8GRO (Browse shelf) | Available |
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