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Service Management And Marketing, A Customer Relationship Managment Approach (Record no. 1409)

000 -LEADER
fixed length control field 00588nam a22002057a 4500
003 - CONTROL NUMBER IDENTIFIER
control field SLIATE
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 151105b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9812531432
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8(GRO)
100 ## - PERSONAL NAME (AUTHOR)
Personal name Gronroos, Crhistian
9 (RLIN) 2418
245 ## - TITLE STATEMENT
Title Service Management And Marketing, A Customer Relationship Managment Approach
250 ## - EDITION STATEMENT
Edition statement 2nd Edition
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc England
Name of publisher, distributor, etc John wiley & sons Ltd.
Date of publication, distribution, etc 2000
300 ## - PHYSICAL DESCRIPTION
Extent x, 394p.
Dimensions 24cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing
9 (RLIN) 987
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service Industries
9 (RLIN) 2420
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Custermer Service
9 (RLIN) 2422
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Lending Materials
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Price effective from Koha item type Source of acquisition
          Lending Collection ATI Badulla ATI Badulla Lending Division 2015-11-05 777.00 658.8(GRO) BAD007122 2015-11-05 2015-11-05 Lending Materials  
          Lending Collection ATI Galle ATI Galle Lending Division 2018-09-19   658.8GRO GALK007510 2018-09-19 2018-09-19 Lending Materials Purchasing