000 -LEADER |
fixed length control field |
00588nam a22002057a 4500 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
SLIATE |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
151105b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9812531432 |
041 ## - LANGUAGE CODE |
Language code of text/sound track or separate title |
English |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8(GRO) |
100 ## - PERSONAL NAME (AUTHOR) |
Personal name |
Gronroos, Crhistian |
9 (RLIN) |
2418 |
245 ## - TITLE STATEMENT |
Title |
Service Management And Marketing, A Customer Relationship Managment Approach |
250 ## - EDITION STATEMENT |
Edition statement |
2nd Edition |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
England |
Name of publisher, distributor, etc |
John wiley & sons Ltd. |
Date of publication, distribution, etc |
2000 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
x, 394p. |
Dimensions |
24cm |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Marketing |
9 (RLIN) |
987 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service Industries |
9 (RLIN) |
2420 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Custermer Service |
9 (RLIN) |
2422 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Lending Materials |